Changes apply to new messages immediately.
Where loan and profile data is fetched from.
A trailing slash is added automatically.
Inbound webhooks are matched to this platform by the phone number ID.
Shown to clients in messages, e.g. “Welcome to Acme Microfinance”.
Optional. Needed to use a message template as the welcome.
Leave a field empty to use the default. Applies to every message this platform sends.
Shown above the WhatsApp menu on first contact and after a closed session. Use {name} for the client's WhatsApp name and {platform} for the platform name. WhatsApp bold is *text*.
{name}
{platform}
*text*
Welcome template welcome_message is in use; the text above is its fallback. Change it from the details page.
welcome_message
Prefixes every amount: ZWL 5,000.00, $5,000.00. Empty shows the bare amount.
ZWL 5,000.00
$5,000.00
Java date pattern: dd MMM yyyy (13 Sep 2026), dd/MM/yyyy (13/09/2026).
dd MMM yyyy
dd/MM/yyyy
Decides when a new day starts for the daily welcome template, e.g. Africa/Lusaka, Africa/Harare.
Africa/Lusaka
Africa/Harare